Nurse Manager Inpatient Services (stcharles)

Job Description

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Nurse Manager-Inpatient Services – Critical Access Hospital      

REPORTS TO POSITION:         Chief Nursing Officer

DEPARTMENT:                         Inpatient Services

DATE LAST REVIEWED:          August 2024

OUR VISION:                Creating America’s healthiest community, together

OUR MISSION:             In the spirit of love and compassion, better health, better care, better value

OUR VALUES:              Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Inpatient department is a 24/7 department that provides care to pediatric and adult patients with acute and chronically ill conditions requiring standard and higher frequency of surveillance and intervention. Transitional care for patients who require skilled needs such as, intravenous antibiotic therapy, physical and occupational therapy, and wound care prior to discharge to home or to a lower level of care is also provided in this department.  Outpatient services include infusion therapy.

POSITION OVERVIEW: The Nurse Manager Inpatient Services – Critical Access Hospital is responsible for Inpatient Services for St. Charles Health System – Critical Access Hospital and directs the delivery of professional nursing services for assigned units. This position is responsible for the overall planning, budgeting, staffing, performance, and operation of the department as well as performance and annual review of direct reports. This position directly manages caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Oversees the operations of assigned department to ensure smooth and efficient department operations and that resources are available in the assigned units 24/7. Collaborates with other staff members to facilitate provision of patient care. Ensures adequate departmental staffing to provide safe patient care through review of appropriate data, development, and maintenance of master schedules.

Acts as the department liaison to other hospital departments and outside entities. 

Responsible for resource management ensuring appropriate and sufficient equipment and supplies are available. Manages staffing and scheduling (control of master schedule; ETO & LOA approval; light duty scheduling) - delegates related clerical functions to other applicable staff.

Serves as a real-time resource and assists with clinical expertise for staff with problem-solving on patient care, processes, and family issues.  Serves as a representative for all customers.

Maintains ongoing communication with staff, department leadership, and others to ensure needs are being met for staff and patients. Engages medical staff for the operations of the department and key decisions.

Regularly meets with the medical staff and CNO to set clinical practice according to community standards and evidence-based practices and bridge the gap by coordinating with the Education department in holding continuing education programs, skills lab and ongoing evaluation of caregivers’ performance.

Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, guests, and other hospital departments.  Executes and provides two-way communication of the St. Charles Health System mission, vision, values, and strategic plan for the department (staff meetings, rounds, etc.)

Coordinates quality initiatives and process improvements.  Aligns and manages to St. Charles Health System metrics and quality initiatives. Oversees trending of quality and financial indicators. Regularly collaborates with the Quality Improvement Coordinator to implement evidence-based practices in achieving perfect core measure compliance, zero harm across the board and excellent overall patient care experience exceeding identified benchmarks.

Facilitates department meetings and shared governance/leadership efforts.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Manage operations within the budget. Provides productivity oversight and review.  Works with leadership to achieve productivity standards.  Develops and implements annual plan including goals for unit with CNO. Controls and maintains position control including the addition and deletion of positions related to budget and human resource needs.

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.  Responsible for performance and annual reviews of direct reports. Complies with Human Resource processes and controls.  Regularly collaborates with the CNO and the Recruitment Department to anticipate staffing and retention.

Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts, and tools.

Assists with quality, safety, customer service and regulatory and compliance oversight: Event Management using the Safety Alert System (SAS) – Receipt, assignment, tracking and trending, delegation.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

Facilitates the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.

Oversees staff documentation for patient care to ensure proficiency in compliance with hospital policies and regulatory agencies.

Directs, oversees, and provides for leadership development of staff.

Supports the vision, mission, and values of the organization in all respects.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.                     

EDUCATION

Required:    Graduate of an accredited school of nursing .

BSN or Bachelor’s degree in related field. 

Preferred:  Master’s degree in nursing, management, or related field. 

LICENSURE/CERTIFICATION/REGISTRATION

Required: Current Oregon RN license.

AHA Basic Life Support for Healthcare Provider certification.

Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

Preferred:  ACLS, TNCC, PALS, Certification in area of specialty.

EXPERIENCE

Required:  5 years related experience. 1 year nursing leadership experience.     

Preferred:  Two years of Acute Care nursing leadership experience.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION 

Skills:

General:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. 

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees

Strong team working and collaborative skills

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.

Ability to multi-task and work independently 

Attention to detail

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions

Strong analytical, problem solving and decision making skills

Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office

PHYSICAL REQUIREMENTS

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, keyboard operation.

Occasionally (25%): Standing, walking, bending, stooping/kneeling/crouching, climbing stairs, reaching overhead, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle, ability to hear whispered speech level.

Never (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds.

Exposure to Elemental Factors

Occasionally (25%):  Chemical solution for Laboratory Caregivers.

Rarely (10%): Wet/slippery area.

Never (0%):  Heat, cold, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

Schedule Weekly Hours:

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