Quality Management Nurse Supervisor (uchicago)

Job Description

Department
 

CSL SHS: Clinical Operations Management

About the Department
 

As part of Campus and Student Life at the University of Chicago, Student Wellness integrates multiple services related to care of the students’ health and well-being, including Medical care and Counseling. UChicago Student Wellness serves the student body as a primary care medical practice and includes general internal medicine, family practice, gynecology, sports medicine, travel medicine, and minor urgent care.

Job Summary
 

Reporting to the Clinical Operations Manager, the Quality Management (QM) Nurse Supervisor supports clinically focused quality improvement (QI) endeavors to assess, improve and sustain high-value, patient centered care. The QM Nurse Supervisor works effectively with diverse entities and individuals across the system to identify inefficiencies, develop solutions, and lead improvement initiatives in the medical unit as well as support quality improvement initiatives across SW. With supervision and guidance from Director of QM and in partnership with clinical and operational leaders, the (QM) Nurse Supervisor assists in the implementation of sustainable improvements to ensure medical practices are evidence-based with high reliability, deliver value-based care, and solve the challenging problems through new innovations. This position will also serve as the Supervisor to the Nurse Navigators.

Responsibilities

• Identifies quality improvement opportunities and participates in quality improvement initiatives in assigned roles as delegated by the Clinical Operations Manager and in coordination with the director of QM.

• Evaluates all data from the chart audits and develops a plan of action for Continuous Quality Improvement.

• Utilizes results from performance improvement activities to identify and prioritize areas of focus for improvement. Evaluates and provides input on the effectiveness of performance improvement programs.

• Utilizes systematic data collection, aggregation, analysis, and reporting techniques to achieve concurrent compliance review of identified quality/patient safety metrics.

• Routinely performs audits and observations of clinical practices to assess compliance with established standards and develops methodology to effectively report the findings to the leadership team to achieve and maintain the designated compliance/regulatory standards.

• Acts as a liaison with the various departments and clinical programs at UCM to achieve positive quality outcomes.

• Collaborates with management and subject matter experts at Student Wellness and UCM to understand desired performance, assess learning needs, and develop appropriate training solutions.

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• Prepares and provides education regarding quality initiatives and/or performance standards involving clinical staff of SW.

• Participate in the assessment, planning, implementation, and evaluation of clinical transformation initiatives for SW.

• Maintain QI standards in accordance with AAAHC (Accreditation Association for Ambulatory Health Care) and regulatory agencies. Participates in regulatory accreditation surveys.

• Collaborates with regulatory agencies to ensure that infection control practices are Implemented and enforced according to guidelines set forth by the CDC.

• Will collaborate with the Infectious Disease and Risk Management as appropriate to implement and enforce practices designated by the Governing Body.

• Follows established departmental policies, procedures, and objectives, continuous quality Improvement objectives and safety, environmental, and/or infection control standards.

• Supervises and provides direction to the Nurse Navigators, Supporting the daily work of the RN staff and provides supervision, guidance, and oversight as needed.

• Partners with the Supervisor of Clinical Operations in support of daily oversight of patient care operations, functioning as the resource when needed.

• Supervises and provides direction to the LPN (Licensed Practical Nurses) and MA staff in the absence of the Supervisor of Clinical Operations.

• Maintain a safe environment for staff, patients, and visitors, ensuring standards and quality of care is maintained and aligned with SWC policies. Implements evaluation programs regarding the quality and effectiveness of nursing practice or organizational systems.

• Guides clinical practices for patient care or research projects, such as by reviewing patient records, monitoring compliance, and meeting with regulatory authority.

• Implements evaluation programs regarding the quality and effectiveness of nursing practice or organizational systems.

• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• BSN degree in health science administration, health information management, or nursing.

• Bachelor of Science in nursing degree.

Certification:

• Current Registered Nurse license in Illinois.

• Current BLS (Basic Life Support) certification.

Experience:

• Possesses knowledge of accreditation and regulatory agency requirements for performance improvement and patient safety.

• Minimum of 3-5 years of experience as a Registered Nurse, preferably in an ambulatory care setting.

• Possesses ability to function with a high level of discretion.

• Must be familiar with health care management software and database systems.

• Possesses advanced knowledge of RN, LPN, and MA clinical practice duties.

• Possesses high degree of initiative and problem-solving ability. Demonstrates the ability to function both autonomously and collaboratively.

• Possesses advanced knowledge of RN, LPN, and MA clinical practice duties.

• Experience working in an ambulatory care setting.

• Experience working in a behavioral health setting.

• Higher education experience is a plus.

• Advanced training or experience with college age or young adult populations.

• Experience in Care Management.

• Has prior knowledge in problem-solving situations within a complicated work environment due to the complexity of situations encountered.

Preferred Competencies

• Demonstrated ability to exercise sound judgment, make independent decisions, and lead staff.

• Possesses high degree of initiative and problem-solving ability. Demonstrates the ability to function both autonomously and collaboratively.

• Possesses both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast paced, multi-tasked environment.

• Demonstrates ability to work on multiple projects simultaneously, set priorities, and meet deadlines.

• Demonstrated capability to work independently and collaboratively with others.

• Ability to demonstrate organizational and interpersonal/ communication skills.

• Additional qualifications include analytical skills, leadership experience, and strong time management and multitasking abilities.

• Ability to learn and demonstrate proficiency in core measure data abstraction and perform on current data abstraction duties as assigned.

Working Conditions

• Clinical care setting and other campus settings.

• Ability to work flexible shifts within the open clinic hours.

• Occupational risk for exposure to infectious material and communicable diseases.

• Ability to use computers and office equipment extensively for up to 2 hours at a time.

Application Documents

• Resume (required)

• Cover Letter (required)

• List of Three Professional References (preferred)

Job Family
 

Healthcare & Medical Services

Role Impact
 

Individual Contributor

FLSA Status
 

Exempt

Pay Frequency
 

Monthly

Scheduled Weekly Hours
 

40

Benefits Eligible
 

Yes

Drug Test Required
 

Yes

Health Screen Required
 

Yes

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.