Unarmed Security Officer PRN (ccf)

Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Job Summary

Job Details

Responsibilities:

• Patrols the internal/external premises while maintaining a high degree of courtesy and good judgment in dealing with the public.
• Monitors visitor conduct, ascertains legitimacy of suspected unauthorized persons, controls parking and traffic flows and enforces parking regulations.
• Maintains a high degree of tact and diplomacy at all times.
• Demonstrates ability to deal with diverse social, ethnic, and religious groups.
• Communicates with public in a clear and concise manner.
• Maintains a working knowledge of traffic, parking, regulations, policies, and procedures.
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• Provides physical restraint against those who endanger staff, patients, and visitors.
• Provides escort to personnel as appropriate.
• Unlocks offices and facilities and secures patient valuables.
• Demonstrates ability to use common sense and good judgment.
• Applies restraining techniques, as required, to maintain safety and order within hospital environment.
• Reports safety, security and/or fire hazards.
• Recognizes and makes recommendations on safety violations and hazards.
• Demonstrates knowledge of fire control warning system, evacuation routes and procedures.
• Responds to requests for assistance from clinic personnel, patients, and visitors in a timely manner.
• Exhibits a positive attitude and the ability to show empathy while remaining objective at all times.
• Other duties as assigned.

Education:

• None required.

Certifications:

• Valid Driver's License (VDL), Chauffeur License preferred.
• Maintains requirements for possession of a valid Florida Driver's License.
• State of Florida Class D license required.

Complexity of Work:

• All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:
• World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
• Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
• Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
• Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
• Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
• Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Work Experience:

• At least 2 years’ previous experience preferred.
• Must have good oral, written communications, interpersonal and analytical skills sufficient to document investigative activities.
• Ability to maintain a high level of confidentiality.

Physical Requirements:

• Essential Duties: Demonstrates ability to withstand prolonged periods of standing, walking and/or operating a motor vehicle.
• Physical Duties: Physical Duties: This position requires extensive walking, standing, and sitting. Frequent talking and listening when directing or investigating concerns/incidents.

Frequent use of the phone, computer, fax machine and company vehicles.

• Working Conditions: The majority of the time the employee will spend commuting between and in the clinical buildings. Potential exposure to blood and blood borne pathogens is minimal while performing inquisitions and interviews. Exposure to chemicals during the course of an investigation may require the use of personal protective equipment

Personal Protective Equipment:

• Proper attire and security accessories. Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities