OSP Telecommunicator 2 – Northern Command Center (oregon)

Job Description

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Job Description:

The Oregon State Police in Salem, Oregon is hiring for multiple, full-time, OSP Telecommunicator 2 positions, at the Northern Command Center.

If you are a current OSPOA employee and you wish to receive preference as an internal applicant, you must apply in Workday by 11:59PM on 09/25/2024.  If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants on 10/02/2024.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position.

If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact osp.recruiting@osp.oregon.gov and reference REQ-164691.

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase.

Summary of Job Duties:

You will be responsible for communication coordination between field officers, local and county law enforcement and emergency services, state agencies, and the public within a large geographic area encompassing multiple counties, cities and towns.  OSP maintains telecommunication centers in Salem (NCC) and Central Point (SCC), as part of a statewide regional command network. Your day-to-day duties will include answering multiple phone lines and monitoring and responding to multiple radio channels simultaneously. In addition, the duties of this position are supportive of the State Police teletype network, computer-aided dispatch, the statewide and nationwide networks, and their included databases.

The Command Center operates on a 24/7 schedule with varying shifts. This position may require attendance without prior notice and at any time during the day or night.

Minimum Qualifications/Eligibility Requirements:

Three years of public contact experience in any position which includes gathering, relaying and providing information to others, in addition to evaluating activities and/or incidents and determining an appropriate course of action;

AND

Keyboard (typing) speed of at least 35 words per minute;

AND

High school diploma, a GED certificate, or equivalent.

*Successful completion of a Certified Emergency Communications Course may substitute for one of the required three years of public contact experience.

*If you are invited to move forward in the selection process, you will need to provide a copy of your High School transcript, diploma or GED. 

Special Qualifications:

• An appointment to this position would be contingent upon successful completion of a Physical Examination;

• AND Passing all applicable medical and psychological evaluations;

• AND Passing all applicable background, credit and criminal history checks.

• Must successfully complete the required courses and receive certification from the State of Oregon as an emergency services telecommunicator.

• Applicants will need to demonstrate the ability to read and write at the 12th grade level as part of the selection process.

*Additionally, the recruitment process will include a typing test to demonstrate typing speed and accuracy and a CritiCall test, which tests for the critical skills and abilities needed to perform this job.

* Oregon Basic Telecommunicator certification is required for and can only be held by individuals whose primary duties are receiving, processing and transmitting public safety information received through a 9-1-1 emergency reporting system.  Complete definitions of a Telecommunicator can be found in OAR 259-008-0005.​ For more details regarding the Basic Telecommunicator Training offered by the Oregon Department of Public Safety Standards and Training (DPSST), click this link here.

Preferred Skills:

• Demonstrated ability to communicate effectively both verbally and in writing in a professional and articulate manner.

• Experience receiving, disseminating, & dispatching emergency or non-emergency requests.

• Experience with answering multi-line phones or working in an environment with constant disruptions where multi-tasking was essential.

• Previous shift work experience.

• Previous experience that required a high degree of accuracy, memory recall and attention to detail .

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Selection Process:

The process will be comprised of the following evaluation assessment (subject to change).

• CritiCall Testing

• Interview

How to Apply:

Apply in Workday by the deadline listed above, failure to submit your application by 11:59PM of the above listed date will result in automatic disqualification of your application. You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position. In addition to a resume, you must submit a cover letter – no more than two pages in length – addressing how you meet each preferred skill for this position. Failure to attach a resume addressing the minimum qualifications and a cover letter addressing the preferred skills will result in disqualification of your application. Please submit these documents in either MS Word or PDF format. Documents submitted in formats other than MS Word or PDF will not be reviewed and will result in disqualification of your application. Please only attach documents that are requested in this posting. Any additional documents that are submitted at this stage, will not be reviewed. After applying be sure that you answer the questionnaires related to citizenship and Veteran’s Preference points. In order to receive Veteran’s Preference points, this is a required questionnaire.

The Oregon State Police does not offer visa sponsorships.

Additional Information:

Diversity, Equity, and Inclusion at OSP

Background Hiring Information

Employee Benefits

Veterans Employment in State Government

Pay Equity Information & Resources

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