Relationship & Transactions Management (RTM) Local Intern - Shanghai (db)

Job Description

Division Overview:

At the heart of Deutsche Bank's client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.

Implementation and Service (I&S) based in China, is to support Corporate Bank China location strategy and aims to provide Product Implementation and Client Service to customers from China within Corporate Bank Cash Management Business.JOB IS FROM: nursingjobs.siteVIEW

The intern in this position will serve our China clients with cash business. 

Roles and Responsibilities:

• Handle daily client inquiries related to transactions, FCY supporting documents etc.  Provide guidance to clients regarding regulation updates and product enhancement.
• Coordinate with back office team for transaction investigation, urgent payments and incoming collections. Provide timely feedback to clients and ensure end-to-end resolutions.
• Exploit potentialities of existing client in terms of revenue contribution
• Proactively communicate with existing client to understand their comments and suggestions to DB’s services and products.
• Support Service Managers to handle Tiered client regular requests, including but not limited to:
  • Daily/weekly/monthly account and/or transaction, and liquidity management reports
  • Guide clients to prepare E-banking and Cash Pool application documents and coordinate with Setup Team to ensure timely completion.
  • Notification to clients regarding rejected/failed EB instruction and returned payments
  • Keep close communication with clients to help smooth processing efficiency, for example, pre-notification of urgent transaction, etc.
• Act as single point of contact of the NCA process to support Client Officer/RM on KYC requirement clarification, help in obtaining documents/information to complete due diligence.
• Perform other administrative tasks that may be assigned by the team leader.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.