Human Services Case Manager (Oregon State Government)

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Human Services Case Manager / REQ-167748

Salary range: $4138 - $6025

Location: Grants Pass

This position is bilingual English/Spanish is required. Please indicate on your application material if you have bilingual language skills. * Please note: All required (or preferred) languages must have an available test.

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

OPPORTUNITY AWAITS!

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs?  Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities?  Then, we want to hear from you!

SUMMARY OF DUTIES

The purpose of this position is to JOB IS FROM: nursingjobs.siteVIEWdetermine initial and on-going Medicaid eligibility for long term services and supports (LTSS), to develop and implement service plans, to coordinate the provision of services for community-based care and nursing homes, and to regularly review and update Medicaid eligibility and monitor service plans. The office is open from 8am-5pm, Monday through Friday. The needs of the public will be adequately served.

Day in the Life of a Case Manager’ video (YouTube): https://www.youtube.com/watch?v=1NknTTZN7qo

Major duties include:

• Screen and assess through interview, applicants, recipients, relatives, and other interested persons in the individuals care setting to determine initial eligibility for LTSS. Inform Oregonian of rights and responsibilities.

• Develop detailed, individualized service plans. Conduct reviews in various care settings using OR ACCESS, CA/PS assessment tool and the laptop computer. Provide on-going case management by coordinating the provision of services according to rules, regulations, and individual case plans. This includes but is not limited to monthly waivered service contacts. Make community referrals for other services and supports including Adult Protective Services.

• In all interview locations, use OR ACCESS computer system to input client information. Document all aspects of the case in the narration. Use DHR, ONE and MMIS to collect, verify, and enter accurate data for benefit issuance. Use the tools available via the Internet such as: the on-line manual, webpages, TEAMS, Outlook, etc.

MINIMUM QUALIFICATIONS

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field. ​

OR

• A bachelor's degree in any field AND ONE YEAR of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND TWO YEARS of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

ESSENTIAL ATTRIBUTES

We are looking for candidates with each of the following:

• Experience: Communication skills to interview/discuss/assess client needs.

• Experience: Working with under-served and diverse populations.

• Experience: Completing time sensitive tasks, problem solving and making decisions while adhering to policy and procedure.

• Experience: Providing excellent customer service in person and over the phone.

• Experience: Preparing and maintaining written documentation of actions needed and actions taken.

ATTENTION ALL CANDIDATES!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

WORKING CONDITIONS

Work is performed at times using both English/Spanish bilingual skills. Physical exertion such as climbing stairs, walking on uneven terrain and transporting a laptop. General office environment. Must travel to individuals' homes, hospitals, nursing homes, and other provider settings as well as other local offices and Salem. May encounter environmental hazards including unsanitary conditions. May come in contact with people who present as irrational, hostile, or angry who may become assaultive verbally, physically or with a weapon. Also, will come in contact with animals, some of which may be dangerous. Drive a variety of cars which may be unfamiliar, to remote places in a variety of terrain and possibly inclement weather. Exposed to a variety of contagious diseases such as staph infections, lice, MRSA, COVID-19, etc. Welcomes constructive feedback and suggestions in an effort to strengthen work performance. Maintain confidentiality in accordance with published guidelines. Efficiently manage workload in a constantly changing work environment as well as plan for and resolve complex problems.

BACKGROUND CHECKS AND REQUIREMENTS

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Bilingual skills in English / Spanish languages.

BENEFITS

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

EMPLOYMENT PREFERENCE

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.

• Email: JENNIFER.M.MOISA@odhs.oregon.gov