Job Description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Position Summary:

Under the supervision of the Department Manager, The Clinical Office Supervisor (RN) is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the providers and staff.

Essential Job functions:

• Provides leadership and support in day-to-day operations within the clinical setting along with the Charge RN and/or Department Manager. Serves as a role model and consultant for staff.  Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff.  Demonstrates flexibility with various work schedules.  This is done while working the clinical floor, 50-75% of each day.
• Completes monthly staffing schedules.  Manage staff time off requests; while identifying staffing needs in advance, and assists in utilizing resources effectively. Monitor and control overtime use. 
• Coordinates and shifts staff to ensure daily staffing is maximized.
• In collaboration with Department Manager, interviews and selects new candidates while working with other support departments, including Human Resources.
• Plans and assists in the hiring and orientation of new office staff. 
• Training of new staff including but not limited to in baskets, rooming, 3 day look ahead, check-out, 8 stage workflow, etc.; monitoring, and evaluation of staff. Training of staff could include other departments, as needed.
• Ensuring each staff member is performing their duties at the height of their license/certification and/or role.
• Provides daily support to providers as needed.
• In collaboration with Department Manager, evaluates clinical staff according to policies and procedures while providing ongoing feedback.
• Works with Quality team and Department Manager to implement and create action plans as needed.  Monitoring of all quality metrics through the electronic medical record to ensure adherence and consistency amongst all staff and providers.
• Monitors departmental compliance with all applicable standards (OSHA, HIPPA, Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues.
• As applicable based upon department specific requirements; serves as liaison between Care Management and Care Coordination in support of Meaningful Use which includes but not limited to; Documentation of Information obtained during visit, Vitals, Smoking, Demographic, Patient Outreach, 21-day overdue work list, Pre-visit Planning, Outreach for Screening, Referral Tracking, Clinical Summaries and patient education material as well as Patient Portal communications
• In collaboration with the Department Manager, works with the Department Chair to ensure efficient office operations.  Makes adjustments in workflow(s) as necessary to ensure overall smooth functioning of the department and compliance of policies.   Communicates with providers on regular basis to ensure seamless flow of communications. 
• Responsible for collaborating with the Department Manager on annual performance reviews for each applicable staff member in the department.
• Acts as a resource for department to manage patient issues and concerns; reports back to Providers and Department Manager.
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• All other duties as assigned.

General Job functions:

• Assist the physician and staff with the daily coordination of patient care and physician access.
• Function as the liaison between patients, staff, and physicians.
• Maintains efficient patient flow.
• Delivers direct patient care within the scope of licensure and in accordance with SUMMIT policy.
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Prioritizes patient care by implementing physician orders and nursing procedures.
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly. 
• Assures all patients are correctly identified prior to providing and/or documenting care.
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Employs appropriate and timely use of Tasking in EHR. 
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Administers injections according to appropriate protocol. Documents injections accurately in EHR.
• Appropriately demonstrates telephone triage protocols and document in EHR.
• Schedules appointments appropriately and accurately according to department guidelines.
• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
• Reviews and updates medication list in EHR.  Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR.
• Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
• Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
• Checks and maintains logs for emergency equipment according to policy.
• Facilitates transition of care to UCC/Hospital.
• Maintains proficiency with department specific equipment troubleshoots and reports malfunctions promptly.
• Management of Central Line Catheters such as Port-a-Cath and PICC lines.
• Provide care according to the individualized needs of the patient using the nursing process and in accordance with the Nurse Practice Act.
• In collaboration with the Department Manager, ensures policies and procedures are properly communicated and adhered to.  Ensures staff members are competent in emergency protocol and procedures.
• Recognizes and performs duties which need to be performed although not directly assigned.
• Attends meetings as assigned.

Physical Job Requirements:

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Allergens:  dust, mold and/or pollen
• Combative Patients / Visitors

Education, Certification, Computer and Training Requirements:

• Associates degree, Bachelor’s degree preferred.
• 5 year’s nursing experience.
• NJ State Nursing License.
• BLS certification.
• Ability to lead and manage a team with Physicians and other providers.
• Ability to communicate in English, both orally and in writing.
• Strong interpersonal and organizational skills.
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy.
• Ability to use problem solving, critical thinking and priority setting skills.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel:

• Travel to satellite locations for meetings.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.