Intern, Premium Collection Unit (manulife)

Job Description

The opportunity

We are seeking a detail-oriented and enthusiastic Intern, Persistency Collection Unit to join our team. This internship provides a unique opportunity to gain hands-on experience in the insurance industry, specifically focusing on improving overall persistency, Call to remind customer to renew the policy on 14days before due until lapsed date for monthly basics and update in CRM. Provide clear guidelines or scripts for reminder calls to ensure consistency in communication with customers.

Responsibilities

• Focus on improving overall persistency.
• Call to remind customer to renew the policy on 14days before due until lapsed date for monthly basics and update in CRM. Provide clear guidelines or scripts for reminder calls to ensure consistency in communication with customers.
• Monitoring call status from IS log to MS Form
• Provide the solution for customers for mode change 55% if they face financial issue.
• Ensure that the encouragement for clients to use specific payment methods or mobile apps such as ABA, Sathapana or Wing mobile app is aligned with company policies and compliance requirements and encourage client to download Manulife Kh app.
• Daily check CRM system for monitoring on all policy status 
• Assist and encourage customers to pay premium via digital platform.
• Response to customer’s general inquiries
• Perform daily call reminder & follow up and log the status in the report.
• Seek business partnership within the area. 

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Fresh graduate, preferably in Public Speaking, Communications, or a related field.
• Strong verbal and written communication skills
• Excellent interpersonal skills with a customer-focus attitude
• View Orignal JOB on: nursingjobs.site
  High attention to detail and strong organizational skills
• Ability to work independently as well as part of a team
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) - familiarity with insurance software systems is a plus
• Ability to multi-task and manage time effectively

What can we offer you?

• Hands-on experience in a dynamic and supportive work environment.
• Opportunity to develop essential customer service skills.
• Mentorship and guidance from experienced professionals.
• Networking opportunities within the company and industry.
• Potential for future employment opportunities based on performance

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.