Job Description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Essential Job functions:

· Assist the physician and staff with the daily coordination of patient care and physician access.

· Function as the liaison between patients, staff, and physicians.

· Maintains efficient patient flow.

· Delivers direct patient care within the scope of licensure and in accordance with SUMMIT policy.

· Collects lab specimens according to departmental guidelines. Accurately labels specimens.

· Prioritizes patient care by implementing physician orders and nursing procedures.

· Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.

· Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly.

· Assures all patients are correctly identified prior to providing and/or documenting care.

· Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.

· Employs appropriate and timely use of Tasking in EHR.

· Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.

· Administers injections according to appropriate protocol. Documents injections accurately in EHR.

· Appropriately demonstrates telephone triage protocols and document in EHR.

· Schedules appointments appropriately and accurately according to department guidelines.

· Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.

· Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR.

· Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.

· Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.

· Checks and maintains logs for emergency equipment according to policy.

· Facilitates transition of care to UCC/Hospital.

· Maintains proficiency with department specific equipment troubleshoots and reports malfunctions promptly.

Chemotherapy Infusion Department:

· Cross train to mix chemotherapy when pharmacy backup is needed

· Support and cross train RN Navigation/Triage

· Responsible for administering chemotherapy, immunotherapy, antibiotics, symptom management, and patient education including coordination of patient care activities with other members of the health care team

· Management of Central Line Catheters such as Port-a-Cath and PICC lines

· Provide care according to the individualized needs of the patient using the nursing process and in accordance with the Nurse Practice Act.

Charge Responsibilities (as applicable per department need):

· Primary point person for staffing call-outs and reshuffling staff/filling shifts (as assigned by day – mostly weekends)

· Serves as key point of contact for the assigned day to address questions, issues, patient complaints, and closing sites (with manager involvement)

· May assist with scheduling of staff, as needed

· Coordination of the shift and patient flow both inter and intra department;

· Serves as a resource within the unit and to other departments regarding unit specific best practice;

· Assigns roles for the day, including triage assignments;

· Assist triage to determine patient assignment to appropriate service area;

· Proactively monitors and manages shift staffing to meet patient needs and productivity targets;

· Collaborates with department supervisor to optimally manage shift crises;

· Demonstrates ability to set priorities and adapts quickly to new situations;

· Identifies work-related problems with possible solutions and implements solution(s) within the scope of practice) in collaboration with the clinical supervisor;

· Oversees daily computerized task list and manages time sensitive results;

· Planning, organizing and coordinating daily operations, to include sick calls as needed;

· Help provide coverage for breaks and lunches;

· Ability to document in Electronic Medical Records with proficiency;

· Ensures all daily, opening and closing processes are completed;

· Serves as primary point person for all operating questions;

· Assist providers in Peer to Peer calls and hospital admits;

· Completes e-risk documentation for code team response and ensure supply replenishment;

· Maintain equipment, safety compliance and supplies for assigned location;

· Read daily huddle, update board as needed;

· Serves as a role model and mentor; teaches guides and supports the clinical staff;

· Lives, models, applies and assures the delivery of quality care;

· Participates in activities that promote professional growth and development of self and others;

· Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, and guests;

· Demonstrates awareness of and supports departmental and SMG goals through participation in continuous quality improvement and departmental activities;

· Ensures policies and procedures are properly communicated and adhered to;

· Attend Clinical staff meetings;

· Contributor to accreditation process as needed.

General Job functions:

· Assists in ordering and maintaining of all supplies as assigned.

· Demonstrates flexibility with various work schedules.

· Other duties as required.

Education, Certification, Computer and Training Requirements:

· Associates degree required. Bachelor’s degree preferred.

· Oregon State Nursing License and BLS certification required.

· 0 – 1 years experience. 2-4 years experience preferred.

· Ability to communicate in English, both orally and in writing.

· Strong interpersonal and organizational skills.

· Ability to perform diverse work assignments with time limitations with a high degree of accuracy.

· Ability to use problem solving, critical thinking and priority setting skills.

· Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

· Experience with Standard Office Technology in a Window based environment preferred.

· Experience with patient care equipment preferred.

· Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

In addition to the above requirements, if position is in the Chemotherapy Infusion department, the below are also considered:

o 3 years’ oncology experience preferred.

o OCN preferred.

o ONS Chemotherapy Biotherapy Certification within 90 days of hire/transfer

o Excellent peripheral IV skills.

Travel:

· Ability to commute to satellite offices as needed.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.