Job Description

Initial Posting Date:

10/22/2024

Application Deadline:

11/05/2024

Agency:

Department of Human Services

Salary Range:

$3776 - $5232

Position Type:

Employee

Position Title:

Financial Eligibility Specialists (Human Services Specialist 3)

Job Description:

Financial Eligibility Specialist (Human Services Specialist 3) REQ-167901

Salary range: $3776 - $5232

Location: Grants Pass

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

OPPORTUNITY AWAITS!

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs?  Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities?  Then, we want to hear from you!

SUMMARY OF DUTIES

The purpose of this position is to determine initial financial eligibility and to periodically review financial eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), Employment Related Day Care (ERDC), and Temporary Assistance for Needy Families (TANF) programs.

The office serves seniors and adults with disabilities. We provide assistance to individuals and/or groups dealing with issues relating to economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, and inadequate housing. The office is open from 8-5, Monday through Friday.  The needs of the public will adequately be served.

Main duties include:

• Interview applicant(s) and other required persons in a variety of settings to determine need and initial eligibility for ODHS programs including, but not limited to: TANF, MAGI, non-MAGI, SNAP, ERDC, long term care financial. Review application and documents in accordance with agency policy to determine financial eligibility in a timely manner. Inform applicants of verification process. Articulate rules, regulations, procedures, and responsibilities to Oregonians.

• Inspect eligibility decisions and benefits amounts calculated by the ONE system for accuracy and appropriately authorize denials and/or approvals for benefits based on agency policy.

• Provide choice counseling and facilitate referrals to SHIBA, Medicare and community programs as appropriate.

• Initiate contact with ongoing long term care recipients as required to complete their annual financial recertification.

• Redetermine ongoing financial eligibility for benefits by reviewing application packets and other supplemental data as required by current policy.

• Identify indications of fraud and/or abuse. Refer possible fraud to Fraud Investigation Unit and abuse concerns to Adult Protective Services.

WORKING CONDITIONS

• Typically, work in an office environment. When required, physical exertion such as climbing stairs, walking on uneven terrain and transporting a laptop.

• Must Occasionally travel to individuals' homes, hospitals, nursing homes, and other provider settings as well as other local offices and Salem. Occasionally drive a variety of cars which may be unfamiliar, to remote places in a variety of terrain and possibly inclement weather. 

• May encounter environmental hazards including unsanitary conditions.  May come in contact with people who present as irrational, hostile, or angry who may become assaultive verbally, physically or with a weapon.  Also, will come in contact with animals, some of which may be dangerous. 

• May be exposed to a variety of contagious diseases such as staph infections, lice, MRSA, etc.

MINIMUM QUALIFICATIONS:

Two years of experience determining eligibility for an agency program by:

• interviewing to assess the needs of clients, AND

• interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation,

OR

• An equivalent combination of education, training, and experience relative to the class concept. (45 quarter hours is equivalent to one year of experience).

ESSENTIAL ATTRIBUTES

We are looking for candidates with:

• Experience obtaining information from customers looking for assistance with programs and/or services.  

• Experience interpreting and applying policy.

• Experience working in a team environment.     

• Experience explaining and articulating rules, laws, and policies in a customer focused manner to a non-technical audience.

• Experience learning and navigating online systems and phone systems.

• Experience communicating effectively in writing and when engaging Oregonians over the phone.  

ATTENTION ALL CANDIDATES!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

BACKGROUND CHECKS and REQUIREMENTS

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• {Insert appropriate additional requirement language}

BENEFITS

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

EMPLOYMENT PREFERENCE

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

GENERAL INFORMATION

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

CONTACT INFORMATION

We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.

• Email: JENNIFER.M.MOISA@odhs.oregon.gov