Ambulatory Nurse Coordinator, Priority Second Opinion (luriechildrens)

Job Description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

The Ambulatory Nurse coordinator, Priority Second Opinion role involves facilitating care coordination and support at the outpatient and inpatient level for second opinions and international care in the pediatric and adult cardiology patient population at Ann & Robert H. Lurie Children’s Hospital of Chicago. Additionally, this role involves programmatic development and maintenance, conducting virtual and in person visits, networking with national and international cardiology programs, and facilitating patient education.

Essential Job Functions:

• Coordinates the specific program activities which pertain to the division which pertain to the division including clinical, education, and research.

• Completes assessments, identifies goals and objectives for performance improvements and develops care plans in order to provide the best patient care, optimum customer service and improve overall satisfaction.

• Participates in the development, implementation and ongoing assessment of policies, procedures and guidelines that define the patient population.

• Develops and manages clinical databases to develop and track key performance indicators.

• Establishes and maintains rapport among a group of diverse health care providers, as well as maintaining an effective working relationship with these individuals.

• Acts as liaison between the division and community-based programs. 

• Transitions the patient from the inpatient to the outpatient setting when appropriate. Supporting patient education for the clinical diagnosis as well as educating families on community resources which are available.

• Documents and communicates all team, physician and patient/family communication and concerns pertaining to the coordinator of care and services in the medical record.

• Acts as resource to hospital personnel regarding care, coordination and evaluation of patients in the division.

• Participates, plans, implements and disseminates research and/or quality improvement projects

• Provides education to nurses, patients, families, residents, physicians and ancillary healthcare workers in the hospital and community setting.

• Maintains current knowledge of care of the patient population via professional societies, literature and educational conferences.

• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

• Other job functions as assigned.

Minimum Qualifications:

• BSN degree from an accredited school of nursing is required.

• Current licensure as a registered professional nurse in the State of Illinois required, active and in good standing.

• 3 years of pediatric nursing experience required.

• Cardiac Care experience strongly preferred.

• BLS through American Heart Association required.

• The ability to effectively communicate with patients/families, physicians, hospital staff, social agencies, school personnel and community resources.

• Excellent organizational skills, including ability to effectively manage multiple competing responsibilities.

• Previous successful experience in new program development, coordination and marketing.

• High level of initiative and autonomy

• Proficient in a variety of computer programs, including Word, Excel, PowerBI, and PowerPoint and working knowledge of Epic.

Lurie Children's will consider visa sponsorship of qualified candidates for the registered nurse role, subject to all applicable law as well as business and budgetary limitations.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org