Nurse Manager Patient Navigation & Telehealth (rivhs)

Job Description

Overview
Responsible for the operation of the Command Center department to include operations, financial management, human resources development and management for Riverside Patient Navigation Division to include Nurse Triage line, Riverside Telehealth Program, Remote Home Monitoring, and other outpatient focused initiatives assigned to the division. Provides planning, coordination, leadership, implementation and oversight of activities that build and monitor aspects of Riverside Command Center. Creates standardized processes and procedures, staff performance, competency and productivity reports. Designs standards for orientation and leads a team approach for staff education and development/training for continual process improvement. Provides the leadership and vision for the Telehealth Program to develop long and short-term strategies for implementation of telemedicine activities in rural and underserved areas within the organization. Identifies and leads process improvement initiatives.

What you will do

• Develops, implements and oversees integrated programs and processes that support transformation with emphasis on efficient, effective care transitions. Assures alignment of practices to organizational goals for Riverside Nurse Triage, Riverside Telehealth Program, and other outpatient focused initiatives as assigned to the division.
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• Participates in formal development of Telemedicine Clinics, working with subspecialties to assess operationally what is needed to implement a telemedicine clinic.
• Develops and maintains a communication infrastructure to support knowledge sharing, project updates, and process improvement initiatives. Keeps key stakeholders, from executives to team members informed. Develops and reports on key metrics. Interfaces with internal and external organizations as relevant. Interfaces with internal and external organizations as relevant. Assists System Director and Medical Director in leading growth initiatives especially regarding integration of technology and processes required to meet organizational goals.
• Creates a professional, productive, and efficient work environment. Works closely with Data Analytics Manager, Information Technology, Service Lines, and Transfer Center Medical Director.
• Co-manages daily operations of Command Center including assisting Manager of Acute Care/Hospital patient logistics and navigation division as needed to ensure service metrics and other key strategic goals and objectives are met. Performs decision making and real-time problem solving, executing directives of System Director and Medical Director to meet organizational goals.

Qualifications

Education

• Bachelors Degree, Nursing (Required)
• Masters Degree, Nursing or Business Administration (Preferred)

Experience

• 5-6 years RN experience or other related experience (Required)
• 2 years Acute Care RN experience (ER/Critical Care preferred) (Required)
• 2 years Supervisory experience (Required)

Skills and Abilities

• Nurse Triage line knowledge preferred but not required
• Nurse Triage Line knowledge preferred but not required

Licenses and Certifications

• Registered Nurse (RN) - Virginia Department of Health Professions (VDHP) (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.