Job Description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Position Summary:

The Charge Nurse is responsible for the smooth and efficient patient flow within the ASC. Delegates assignments and provides supervision for the support staff in accordance with their level of training and the patient's acuity. Works, in cooperation with the Nursing Director and medical providers to ensure the quality of patient care.

Schedule: Monday - Friday 7:00am - 3:30pm

Essential Functions and Job Responsibilities

• Under the supervision of the Nursing Director, is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care.
• Be the liaison between the Physician and staff.
• Provides leadership and support in day-to-day operations within the clinical setting along with the Nursing Director. Serves as a role model and consultant for staff.
• In collaboration with the Nursing Director, ensure policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
• Completes and populates staff monthly schedules. Identifies staffing needs in advance, assists in utilizing resources effectively.
• Monitors and controls overtime use. Manages weekly staff payroll.
• Coordinates and assists with training, monitoring, and evaluation of staff. Plans and assists in the hiring and orientation of new office staff.
• In collaboration with the Nursing Director, evaluates clinical staff according to policy and provides ongoing feedback. Conducts an annual performance evaluation input on each staff member of the department.
• Monitors departmental compliance with all applicable standards and regulatory requirements (AORN, AAAHC, OSHA, HIPPA, Occurrence Reporting, State); reports compliance concerns; ensures utilization of resources for resolution of issues.
• Resource for department to manage patient issues and concerns; reports back to Providers, Chief Administrative Officer and Nursing Director.
•  In collaboration with the Nursing Director, maintains and expands staff competencies, as well as implementing ongoing internal education programs and encouraging participation in outside continuing education. Increases operational efficiency in sites through cross training of personnel. Supports any/all Career Ladder opportunities to bring staff to their highest potential.
• Conducts staff meetings; communicates pertinent Rye ASC initiatives and information to staff. Attends Nursing Director, departmental and supervisory meetings if requested.
• Participates in the Quality Improvement and infection prevention programs
• Meets with Nursing Director to analyze service line clinical performance issues and/or determine whether a system-wide performance improvement initiative is warranted. Identifies best practices for implementation.
• Manages relationships with outside vendors to ensure contract compliance and effective levels of support
• Responds to patient concerns. Promotes quality patient care and service.

General Job functions:

• Serve as a role model, resource person and mentor for clinical service employees.
• Promotes education and staff development in employees with diverse backgrounds, education experience and clinical levels.
• Able to work in a dynamic environment.
• Flexible and able to adapt to changing needs of the organization.
• Delivers direct patient care within the scope of licensure and in accordance with Rye ASC policy.
• Prioritizes patient care by implementing physician orders and nursing procedures.
• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
• Other duties as required.

General Qualifications Standards & Job Requirements

• Associate degree in Nursing Required. Bachelor’s Degree In Nursing Preferred
• Active BLS, ACLS and PALS Certification
• Current NY State RN License
• Peri-operative experience is required

Key Competencies:

Customer / Patient Service

Acknowledges patients/customers promptly in a warm, courteous manner; proactively offers to help and responds to requests for help; receives and answers patients/customers in a calm, reassuring manner; focuses attention on patients vs. personal business; answers phones, returns calls, and responds to in-person questions promptly; provides accurate information while demonstrating empathy; takes appropriate actions to ensure focus is quality patient care; treats patients, co-workers, physicians, practitioners, and colleagues as “customers”, courteous at all times; adheres to all Summit Health customer service standards

HIPAA, Confidentiality, and Infection Control Compliance

Follows office procedures regarding HIPAA documents and adheres to HIPAA privacy mandates; adheres to confidentiality policy; demonstrates infection control compliance relevant to job responsibilities: e.g. standard precautions.

Problem Solving and Judgment

Demonstrates ability to determine best course of action for resolving issues based on presenting situation; able to assess and view situations from variety of perspectives; can dig deep to identify the real issues; solves problems and/or seeks appropriate guidance to solve problems; able to work independently and make appropriate decisions in absence of “supervisor.”

Communication

Communicates effectively and clearly both verbally and in writing; conveys information and responds to all in a credible, professional, and clear manner; speaks respectfully to all; keeps others informed of relevant issues; shares information; Uses active listening skills; uses facial expressions, body language and tones of voice that convey positive messages; maintains calm in conflict situations, handling situations and people with tact and professionalism; writes accurate, understandable messages.

Dependability

Reliable when it comes to attendance and punctuality; if going to be late or absent, calls supervisor in advance; respects how others on team will be impacted by lateness or absentiism or schedule changes; present and accessible during scheduled hours.

Teamwork

Pitches in when help is needed and offers assistance to other team members; builds and maintains constructive relationships; engages in behaviors that support working together as a team; able to see things from another’s perspective; demonstrates work flexibility for good of WMG/team regarding locations, functions, and hours; demonstrates an awareness and sensitivity to cultural diversity.

Professional Appearance

Takes pride in professional demeanor and appearance; wears appropriate attire/uniform and name tags; takes pride in appearance and cleanliness of work area; keeps work area organized with necessary clinical and non-clinical materials.

Willingness to Learn/Continuous Learning

Demonstrates ability to learn new things in stated time-frame; demonstrates willingness and ability to adapt to new processes, policies and technology changes; keeps up-to-date with all required education, certification, licenses; assesses and identifies own learning needs.

Pay Range $115,000to $135,000

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.