Customer Success Manager Intern (aveva)

Job Description

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Position: Customer Success Manager Intern

Overview:

We are seeking a motivated and enthusiastic Summer Intern to join our Customer Success Management team. As part of our dynamic team, you will play a key role in supporting our efforts to drive customer adoption mainly within the SMB (Small and Medium Business) segment. You will gain valuable experience in customer success, product adoption, and relationship management, working closely with both internal teams and customers to ensure smooth implementation and continued success.

This internship will provide you with a hands-on opportunity to understand customer needs, help implement strategies for increasing product adoption, and assist with day-to-day tasks that drive customer satisfaction and retention.

Key Responsibilities:

Customer Onboarding and Adoption Support:

• Assist in onboarding new SMB customers by helping them navigate initial product setups and providing product training resources.
• Collaborate with Customer Success Managers to identify key adoption metrics and support initiatives aimed at increasing product usage.
• Monitor customer engagement and proactively reach out to customers who may need additional support or resources to adopt and use the product effectively.
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Customer Relationship Management:

• Build and maintain positive relationships with customers, acting as a point of contact for day-to-day inquiries.
• Assist with customer check-ins, ensuring they are satisfied with their experience and addressing any obstacles they may face during the adoption process.

Product Education and Training:

• Develop and update educational content such as guides, tutorials, and FAQs to assist SMB customers in using the product more effectively.
• Host or assist in virtual webinars, training sessions, or one-on-one product demos for SMB customers.

Data Analysis and Reporting:

• Track and analyze customer engagement data, usage patterns, and feedback to help identify opportunities for product adoption improvements.
• Assist in preparing adoption reports and presenting insights to the Customer Success team for decision-making.

Cross-functional Collaboration:

• Collaborate with the Product, Marketing, and Sales teams to align on customer feedback, feature requests, and adoption strategies.
• Assist in gathering customer feedback and insights to share with internal teams for product or service improvements.

Customer Retention Initiatives:

• Help identify at-risk customers and collaborate with the Customer Success Managers to develop strategies to improve engagement and reduce churn.
• Support the execution of campaigns aimed at increasing overall customer retention and satisfaction.

Key Skills & Requirements:

• Currently enrolled at a college or University, pursuing a degree in in Engineering, Data Science, Analytics, Business, Marketing, or a related field
• Strong interest in customer success, product adoption, and SMB businesses.
• Familiarity with customer success or CRM tools (e.g., Salesforce, HubSpot) is a plus but not required
• Familiarity with data visualization tools such as Power Bi or any other tools
• Strong analytical, problem-solving, and critical thinking skills
• Excellent communication and collaboration skills
• Detail-oriented with the ability to manage multiple tasks and projects simultaneously
• Ability to work independently and take ownership of assigned projects
• Basic understanding of Gainsight or willingness to learn

What You’ll Gain:

• Gain hands-on experience in customer success and product adoption strategies.
• Learn about the SMB segment and its unique needs in a fast-paced, high-growth environment.
• Opportunities to interact with experienced professionals and industry leaders.
• Mentorship from Customer Success Managers and cross-functional teams.
• Potential for full-time employment post-internship based on performance and completion of your degree

This role offers a unique opportunity to help drive meaningful impact within our customer base, ensuring that our customers are set up for success and empowered to get the most out of our products. If you are passionate about customer success, eager to learn, and excited about working with a dynamic team, we would love to hear from you!

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. 

AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Salary Range:

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. 

AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. All drug screens are in accordance with federal laws and regulations.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at recruitingaccommodations@aveva.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. 
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.