Intern - Application Support (May 2025 - 12 months) (otppb)

Job Description

The deadline to apply for this role is:

The Opportunity

May 2025 - April 2026

As an Intern - Application Support, you will be paired with an Application Support Manager. The position is responsible for providing support and oversight for the portfolio of technology and process improvement initiatives that are collectively encompassed under IT Operations to support the effectiveness and efficiency of IT Processes and Solution Delivery.  

The scope of the accountability includes the support driving IT support by working closely with the Application Support manager and leadership to help drive strategies to satisfy the operational requirements of the Information Technology Division and/or Corporate Division clients. The position provides support to our leadership in designing, implementing, and monitoring improvements to processes and related technology to drive improvements and efficiencies within the IT division. 

Who you’ll work with

As a member of the Technology Infrastructure team, you will work closely with department leaders to ensure processes meet the defined requirements and related objectives. You will assist in developing the IT Business Process Application roadmap and IT Support execution. Programs are organizational units established within Investment IT to provide information technology focus, for key lines-of-business and business processes, supporting the Investments, Finance, and corporate divisions.  

What you’ll do

• Collaborate with lines-of-business owners, business application owners and user, and information technology stakeholders to identify opportunities to drive improvements in Application Support.  

• Support line-of-business technology activities based on approved initiatives and strategies to help drive new solutions, enhancements and production support activities. 
• Collaborate with line-of-business owners, customer stakeholders, and information technology stakeholders in selecting solutions for support implementation. 
• Support the Application Support Manager for each application managed, accountable for ensuring that functional and technical operations is in alignment with the requirements of the business. Where gaps exist, develops and executes against plans to remediate. 

• Evaluates line-of-business technology requirements through involvement in ITSM processes like Incident Management, Major Incident communications, Root Cause Analysis, Change Management, etc.  
• Responsible for delivering customer value, considering both benefits and costs, through day-to-day management of application maintenance and enhancement activities.  
• Responsible for the elicitation, analysis, and documentation of knowledge repository to improve Application Support.  

• Accountable for the review of applications across lines-of-business, developing plans to maintain their functional and technical health. 

• Accountable for the efficient operation and continuous improvement of line-of-business technology capabilities, processes, and practices.

What you'll need

• Program of study In Bachelor of Commerce or relevant university or college degree  

• A good understanding of business objectives, processes and practices related to the line of-business  

• Excellent communication and interpersonal skills   

• Experience in information technology service delivery is an asset 

• Experience delivering services and solutions specifically aligned to the requirements of the Program and its customers is an asset  

• Experience or exposure with the following: .NET, SQL, Python, C#, and Power BI, Cloud, AI automation capabilities  

• Good understanding of solutions and technologies supporting the current and future needs of the line-of-business     

• Good understanding of general investment management, investment finance and corporate concepts, processes and practices     

• General knowledge or understanding of technologies, techniques and tools pertaining to the analysis, design, development, testing, deployment and maintenance of software solutions    

• Good understanding of software platforms, groupware, middleware, databases, connectivity solutions and hardware platforms    

• General knowledge or understanding of information technology processes in the areas of application management and software requirements management   

Please note that although the deadline for this posting is January 26th, 2025, we will be reviewing applications on a rolling basis. We recommend candidates apply as soon as possible.

#LI-SS, #LI-Hybrid

What we’re offering

• Numerous opportunities for professional growth and development, including lunch and learns

• Student led team building events on a monthly basis

• Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring.  We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves.  To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! The following documents are required to be uploaded with your application:

• Resume

• Copy of your transcripts

You will also be invited to complete a pre-recorded digital interview as part of your application.

We thank you for applying, however, only those selected for a personal interview will be contacted. Note that candidates must be legally entitled to work in the country where this role is located.

Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.

The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information.

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