Job Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Job specification

Role Purpose
The Human Resources Internship role is aimed at graduates and post-graduates seeking invaluable work experience within HR. Successful candidates will join the Talent & Performance Management Team for 12 months. The objective of the role is to provide exposure to multiple portfolios within the Group Human Capital department, such as:

• Organisational Effectiveness

• Employee Relations

• Talent & Performance Management

• Remuneration & Benefits

• Human Capital Business Support

• Digital Employee Experience/ People Data Analytics

Internship Details:

• Programme Duration: 01 March 2025 to 28 Feb 2026

• Paid Internship

• A hybrid working model is applied at Old Mutual

• The successful candidate must:

• Live close to Cape Town office (Pinelands area) OR Gauteng office (Sandton area) have a stable and reliable internet connection (Wi-Fi/Data).

Role Requirements

• Degree or Postgraduate degree in Psychology/ Social Sciences/ HR.

• Experience in the financial services or corporate will be advantageous.

• Exposure and knowledge of Workday system is highly advantageous.

• Proficiency in MS Office including, Word, Excel, PowerPoint, Ms Team & Outlook.

Skills

• Solid written and oral communication skills

• Good research and analytical skills

• Effective in time management

• Excellent team player with good interpersonal skills

• Keen attention to details

• Proactive

Competencies

• Learning Oriented

• Ambitious

• Open to Feedback

• Driven

• Structured

• Conceptual

Fulfills various tasks and assignments and completes rotations in a range of areas related to professional services, under varying levels of supervision. Develops the necessary skills and capabilities to move into a specific role in the organisation.

Responsibilities

Client Issue Diagnosis

Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.

Customer Service

Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Community of Practice Management

Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.

Product/Service Information

Provide advanced product/service information.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Knowledge Management

Collect and create content, best practices, and case studies to capture and share knowledge.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Solutions Analysis

Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Improvement/Innovation

Support others by implementing improvements and carrying out simple change management tasks.

Skills

Action Planning, Analytical Research, Analytical Thinking, Business Case Development, Communication, Current State Assessment, Customer Service, Customer Service Delivery, Customer Service Operations, Data Compilation, Data Modeling, Detail-Oriented, Developing Creative Solutions, Evaluating Information, Interpersonal Interactions, Legal Practices, Oral Communications, Proactive Approach, Proactive Behavior, Service to Sales, Solution Analysis, Teamwork, Time Management

Competencies

Collaborates

Communicates Effectively

Customer Focus

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Plans and Aligns

Education

Bachelor of Arts Honours (BA Hons): Psychology (Required)

Closing Date

31 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!