Summer Leadership Intern - Park Quality (Discovery Cove) (seaworldentertainment)

The timeframe for this summer internship is: May 12, 2025 - August 8, 2025

What you get to do:

• Attend seminars held by various departments within the park, including Culinary Operations, Design & Engineering, Entertainment, Finance, Human Resources, Marketing, Merchandise, and Park Operations as well as visiting Professors.
• Park tours with members of your leadership team
• Planned meeting sessions with members of the park’s leadership team
• Complete a Team project where groups of Interns will work on a real-world business case and present their findings and recommendations directly to Senior Leadership.
• Interns will have the experience of front-line involvement, overseeing a team of employees and providing guidance and direction to their team as they interact with thousands of guests daily

Daily Responsibilitie:

You’ll lead an incredible team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:

• Enthusiastically represents the organization by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job
• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Maintain inventory and stock/replace areas supplies and equipment as needed
• Schedule compactor pulls
• Monitor daily labor to align with labor budget and daily attendance
• Conduct equipment and safety checks in compliance with department and company standards
• Attend to ambassadors and follow park protocol in emergency situations
• Respond to ambassador and guest needs
• Communicate effectively with other areas within the department as well as other departments in the park
• Track information to complete daily and weekly reports

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What it takes to succeed:

• Must be currently pursuing a college degree
• Commit to working through the 2025 peak operating season (mid May– mid August)
• Flexible availability (schedules include nights, weekend and holidays). Must be able to work on Tuesday's.
• Excellent human relations and communication skills
• Previous leadership or theme park experience is a plus
• Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
• Possession of a valid state driver’s license
• Able to lift or move 75lbs
• Able to be trained and certified at all assigned areas and job functions
• Able to climb stairs/ladders
• Able to operate and maneuver in/around tight spaces
• Able to use heavy equipment for cleaning
• Comfortable with exposure to noise and vibrations
• Able to work in all weather conditions and temperature extremes
• Able to train on and properly use protective gear
• Comfortable working around fumes/dust/odor
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
• Comfortable speaking in front of large groups of guests and team members
• Able to remain calm and professional during challenging situations
• Have a working knowledge of all Microsoft Office applications