Customer Care Intern (prudential)

Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This position will be responsible to work with Customer Care Manager to implement Customer caring via PRURewards programs, communication and other customer caring activities, contribute in company growth in customer satisfaction.

The intern will be responsible to support manager in customer care projects, including process improvements, system change initiatives, event planning, and engagement campaigns. This role offers an excellent opportunity to gain hands-on experience in project management, technology, and digitalization projects within a dynamic and customer-focused environment:

• Assist in the planning, execution, and monitoring of customer care projects, such as process improvements and system change initiatives.
• Coordinate and support the organization of customer engagement events and campaigns to enhance customer experience.
• Prepare project documentation, including project plans, status reports, and presentations.
• Provide administrative support to the Customer Care team as needed.

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.