Job Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role assists the Human Capital Team with various generalist HR responsibilities. It provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment.  The incumbent is individually accountable for achieving results through own effort.

• Follows standardised processes and provides administrative support in line with normal business functioning

• Assists with the analysis of HR data, and the supply of recommendations of HR interventions and improvements that will enhance people performance.

• Supports HR Consultants, HR Business Partners in the implementation of organisational development, effectiveness and employee engagement initiatives when required.

• Supports the implementation of change initiatives when required.

• Assists with implementing people plan initiatives and HR processes in your respective client areas.

• Delivers with discipline the HR Calendar in client areas according to agreed timelines.

• Adheres to HR controls and protocols.

Requirements:

• Degree or Diploma in Human Resources or any other related field.

• Ability to work under pressure with attention to detail.

• Valid driver's licence.

• Be willing to travel when required.

The above summary is in line with MFC Segment expectations. More detail is provided below:

Fulfills various tasks and assignments and completes rotations in a range of areas related to professional services, under varying levels of supervision. Develops the necessary skills and capabilities to move into a specific role in the organisation.

Responsibilities

Client Issue Diagnosis

Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.

Customer Service

Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Community of Practice Management

Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.

Product/Service Information

Provide advanced product/service information.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Knowledge Management

Collect and create content, best practices, and case studies to capture and share knowledge.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Solutions Analysis

Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Improvement/Innovation

Support others by implementing improvements and carrying out simple change management tasks.

Skills

Action Planning, Analytical Thinking, Business Case Development, Current State Assessment, Customer Service, Customer Service Delivery, Customer Service Operations, Data Compilation, Data Modeling, Developing Creative Solutions, Evaluating Information, Legal Practices, Oral Communications, Service to Sales, Solution Analysis

Competencies

Collaborates

Communicates Effectively

Customer Focus

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Plans and Aligns

Education

Bachelors Degree (B): Human Resource Management (Required)

Closing Date

27 February 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!