Oracle APEX Analyst (tsc)
tsc United States
2025-03-12
Job posting number: #211223 (Ref:tsc-351507)
Job Description
Relevant Experience
• 8+ years IT experience
• 4+ Years experience working on SQL, Unix, Oracle APEX
• 4+ Years experience in Application Production Support
Must have skills
• Good knowledge of domain, application and platform
• Experience in Web Portal applications support and leading teams as SME
• Working experience in Oracle APEX
• Experience in using Service Now tool, Microsoft Azure (LDAP), Open Shift, Postman tool, SOAP UI, PLSQL Development tool, Application Performance Monitoring (APM), Autosys
• Experience in working on the connection of data, applications, APIs
• Experience in Production support handling Incident Management & Problem Management
• Experience in Trouble shooting and Root cause Analysis
JOB IS FROM: nursingjobs.siteVIEW• Experience in Application Monitoring and Batch job monitoring
• Good experience in Status reporting
• Strong analytical & communication skills
Good to have skills
• Knowledge of Healthcare
• Experience in Portal Web Applications
Responsibilities
• Provide L2 application production support. Execute predefined and routine tasks from business and IT teams, recurring tasks, and manual processes. Additional responsibilities include:
• Execution of service requests
• Project and enhancement of handoff procedures for Production Support
• Outage planning & coverage
• System, application, and database job cycle monitoring
• Supporting releases for applications and data
• Participation in IT governance meetings and activities including change management, risk management, release management, disaster recovery, IT on point, etc.
• Provide incident management services to restore normal service operations while minimizing impact to business operations. This will include the following services:
• Conducting analysis, troubleshooting, and resolving incidents opened for Production Application systems
• Status Communication for users and key stakeholders
• Final Resolution Messaging for Senior Leadership
• Coordination with other teams to troubleshoot and resolve issues
• Conducting the Critical Incident Response process and communication
• Incident prioritization
• Escalation workflows and timelines
• Maintaining Service Level Agreements with business partners
• Supporting ongoing documentation maintained within Point32Health systems and tools, including creation and periodic review of knowledgebase articles
Salary Range: $100,000-$130,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.