Virtual Triage RN (shm)
Job posting number: #218220 (Ref:R41719)
Job Description
ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
Review provider inboxes and schedule appointments
Review medication refill requests and determine need for urgent renewal
Respond to portal messages
Triage patient calls to assess the severity of a patient’s condition
Obtain/review relevant medical history
Direct patient to the most appropriate level of care based upon the information provided (advise patient to seek emergency treatment, schedule an appointment for the patient with the primary care provider, APP or specialist, or recommend over the counter treatment for basic symptom management)
Communicate status of the patient to appropriate/affiliated provider or specialist
Educate the patient/family on disease or symptom management
Review labs/imaging for critical values and communicate findings with provider in a timely manner
Administer vaccines and medications
Manage the clinical functions and support the department in the absence of the Associate Clinical Manager
Administer tests/procedures/treatments- EKG, nebulizer, urinalysis, urine cultures, rapid flu/strep/covid, throat culture/nasal swab, urinary catheterizations
Assist physicians as needed with clinical procedures
Knowledgeable of MA/LPN workflow
Knowledgeable of vaccine schedules, medications, drug calculations
Assists the manager with analyzing reports, gaps and recommends opportunities for improvement
GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:
Education/Certifications/Licenses:
Associate Degree required; BSN preferred
NY current state licensure as a RN
Adult internal medicine experience required
BLS Certified
Completes competency skill checklist within first 3 months.
Excellent interpersonal and communication skills, both written and verbal
Strong computer skills, EMR experience strongly preferred
Ability to multi-task
and handle desktops of more than 1 provider
Performance Standards for Specialty Knowledge, Skills & Abilities:
Prior medical office experience
Excellent customer service skills
Ability to plan, prioritize, and complete delegated tasks in a reasonable span of time
Strong in both verbal and written communication
Strong knowledge of EMR, computer programs, and good typing skills
Excellent data entry skills
Knowledge of Excel a plus
Bilingual Spanish a plus
Completes competency skill checklist within first 3 months
Remain fully and appropriately accessible during scheduled work hours
Report on-site to designated work location as necessary when requested based on business needs
Communicate regularly and effectively with team members and manager
Maintain professional remote office environment free of background noise or distraction when on calls or attending virtual meetings
Comply with all company rules, policies, practices and instructions that would otherwise apply if working on-site at work location
Maintain a safe and secure remote work environment and patient confidentiality at all times
Pay Range $41/hr to $55/hr
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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