Deputy Residential Facilities Ombudsman (Oregon - Central/Eastern or Valley Regions) (oregon)

Job Description

Initial Posting Date:

03/21/2025

Application Deadline:

03/25/2025

Agency:

Long Term Care Ombudsman

Salary Range:

$5,838 - $8,966

Position Type:

Employee

Position Title:

Deputy Residential Facilities Ombudsman (Oregon - Central/Eastern or Valley Regions)

Job Description:

Opportunity Awaits, Apply Today!   Deputy Residential Facilities Ombudsman (Compliance Specialist 3)  

Make a meaningful impact in your community by supporting people with disabilities who live in residential facilities to advocate for their rights so they can live the lives they want. If you’re committed working with people with disabilities to protect and improve their lives, join our team as a Deputy Residential Facilities Ombudsman!   JOB IS FROM: nursingjobs.siteVIEW

The Office of the Long Term Care Ombudsman is seeking a Deputy Ombudsman to champion the rights of: 

• adults and children with intellectual or developmental disabilities who live in group or foster homes and  

• adults with mental health conditions who live in residential settings 

Location Flexibility:  

We would like to fill this position Central/Eastern, Mid-Valley North or Mid-Valley Central regions. We welcome applications from candidates currently residing in these areas or those planning to relocate soon. Join us and make a local impact while enjoying the flexibility of working in your community! 

What you’ll do: 

In this role, you'll advocate for residents, investigate resident complaints, conduct site visits, and foster collaboration with state and local partners. You will also lead a team of trained and certified volunteers; you'll oversee their advocacy and investigatory functions. Additionally, you'll offer confidential support to address concerns within residential care services; while proactively identifying trends and recommending system changes to ensure people with disabilities get the support they deserve to live their lives. Join us in making a difference in Developmental Disability and Mental Health systems and enhancing the lives of Oregonians with Disabilities! 

Key Responsibilities: 

• Program Coordination & Development: Lead advocacy and compliance in your region; supervise volunteers; resolve cross-jurisdictional issues. 

• Case Management, Hearings & Complaint Investigation: Investigate complaints, analyze facility records, and represent residents in administrative hearings. 

• Technical Consultation & Advice: Provide expert guidance on laws and policies; train volunteers and staff. 

• Building Collaborative Partnerships: Partner with community stakeholders, participate in public meetings, and advance RFO’s mission. 

View the entire job description here.  

What We Are Looking For

Conflict of Interest Notice

This position is subject to Oregon Administrative Rule Chapter 114, Division 2 (4). You are not eligible to work in this position if you have a conflict of interest as defined by the Ombudsman Program. This rules explicitly states:

Conflict of interest with the Ombudsman Program” means that a situation exists where an individual’s personal interests may adversely influence the individual’s decisions relating to the Ombudsman Program, except that a person presently residing in a long term care facility shall not have a conflict of interest with the Ombudsman Program. A conflict of interest with the Ombudsman Program exists when:

a. A person or a member of the person’s immediate family has any financial or ownership interests in a long term care facility or is employed by a long term care facility;

b. A person is an employee, agent, or officer of an Area Agency on Aging, type B, or the local State office of the Senior Services Division;

c. A person has been employed by a long term care facility within the last two years.

Minimum Qualifications: 

Five years’ experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations, specifically in the context of advocacy or providing services/supports to people with disabilities. Three of the five years must be above the technical support level. College-level course work may substitute for experience based on 45-quarter units per year, up to a maximum of three years. 

OR 

A bachelor’s degree in business or public administration or relevant to the position and two years of experience in advocating or providing services/supports for older adults or people with disabilities. 

Special Qualifications:  

• You are required to possess a valid driver's license issued by your state of residence. 

Desired Attributes:  

• Professional experience working with and providing advocacy for people with disabilities, especially people with intellectual or developmental disabilities or mental health conditions. 

• Demonstrated ability to handle challenging and varied advocacy situations using a tactful approach to sensitive conversations and a commitment to confidentiality. 

• Ability to analyze information and utilize the findings to create reports, plans of action, and provide guidance to others. 

• Excellent communication skills, both verbal and written; able to convey complex information clearly and build buy-in from partners, legislators, and agency staff. 

• Demonstrated experience providing presentations, consultation or technical assistance to a variety of audiences with differing levels of understanding. 

• Ability to read, understand and recommend statutory, administrative rule or program policy language changes to improve the health, safety and quality of life of residents.

Preference may be given to applicants with any of the following:  

• Experience supervising and supporting volunteers. 

• Professional background and experience in social services or related experience. 

How to Apply

Ready to join our team? Here’s how to apply:

• External Applicants: Click on the “Apply” link and submit your application. View this video for help.

• Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this knowledge article for help.

• REQUIRED: Attach a resume and cover letter. Please upload your documents in the “Resume / Cover Letter” section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview. Please make sure you demonstrate that you have the desired attributes and minimum qualifications in your application materials. 

• This announcement is for one, full-time, permanent, AFSCME-represented, Deputy Residential Facilities Ombudsman (Classification: Compliance Specialist 3) position and may be used to fill future vacancies. 

• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline. If you have questions about the announcement, or need an alternate format to apply, contact Cassie Graham, cassie.graham@das.oregon.gov, 503-949-6169.

Benefits of Joining Our Team

This is the opportunity you have been looking for! The successful candidate will serve their community as a State of Oregon employee by making a difference in Oregonians lives, directly assisting those who often-times have no other resources or support available. We welcome you to visit the Office of the Long-Term Care Ombudsman website to learn more about us and the role we play in supporting Oregonians across the state. 

Our amazing benefits include:

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family.

• Generous Paid Time Off

  • 11 paid holidays annually.

  • 3 personal business days each year.

  • 8 hours of sick leave accrued monthly.

  • Progressive vacation leave that grows with your years of service.

• Additional Benefits: Life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.

• Wellness: Resources to support work-life balance, health, and overall satisfaction.

• Career Growth Opportunities: Access to professional development and advancement to build your career with the State of Oregon.

• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

• Student Loan Forgiveness: As a state employee, you may qualify for the Public Service Loan Forgiveness (PSLF) program, helping you achieve financial freedom while making a difference.

Additional Details

• This position requires frequent in-state travel for site visits. A state vehicle may be available for use for state business purposes.

• Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.

• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

• Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity

Come for a job. | Stay for a career. | Make a difference... for a lifetime!

he Office of the Long-Term Care Ombudsman is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. We embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.