SOS Intern Network Operations Center Technician (Part-time) (son)

Job Description

The work we do matters!

Hiring Agency:

Administrative Services - Agency 65

Location:

Lincoln, NE

Hiring Rate:

$17.459

Job Posting:

JR2025-00014771 SOS Intern Network Operations Center Technician (Part-time) (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:

This is the first level in the Network Operations Center series. Work is designed to train incumbents for a higher level in the class series. Although tasks are similar to those of a higher level, assignments are structured and performed with direction and assistance from others. Positions carry out established work processes and operations by learning to apply and follow procedures, techniques, rules, and regulations. Decision making is limited with employees asking users pre-determined questions and following protocols based on established references. Judgment is needed in locating and selecting the most appropriate guideline, choosing from alternatives, and effectively communicating the necessary steps/actions to obtain the desired outcome. Under general supervision, provides monitoring of network and system security, performance, and backup processes. Utilizes monitoring, alerting and ticketing tools to troubleshoot, report on and escalate issues as necessary. Provides off-hour Tier 1 Service Desk support for 24/7 state agencies. Assists in performing daily maintenance and back up procedures on various pieces of equipment. Follows, reviews, makes minor revisions, and maintains security procedures and practices related to network systems.

This position offers flexible in-office hours, with shifts available Sunday through Saturday. You will work a total of 4 hours during one of the following three shifts: 1st shift (6 AM to 2 PM), 2nd shift (2 PM to 10 PM), or 3rd shift (10 PM to 6 AM). Shifts will be scheduled based on your availability and class schedule. The position is expected to last for 3 months from your start date.

 

Job duties

Analyze, triage, and troubleshoot alarms related to network connectivity issues across a wide range of servers, routers, switches, and telecommunication equipment. Create tickets which categorize incidents based on alert type and severity to initiate response and track activity throughout resolution. Provide incident response by following written protocols and established communication practices. Provide comprehensive Service Desk Tier 1 support to state users over the telephone, email, and messaging such as instant messaging. Manage the phone queue, taking direct support calls from users and document follow-up in the forms of incident or service requests in the ticketing system. Escalate incident or service requests to appropriate technical personnel when unable to resolve. Monitor performance of network central processing units (CPUs). Deploy, maintain, and resolve IP switching, remote access protocols, routing, firewalls, and antivirus support. Maintain reports on usage of bandwidth, utilization of servers, uptime, and other crucial elements. Conduct backup and storage activities and follow disaster recovery protocols. Assist in developing and maintaining Network Operations Center policies, procedures, and tools. Other duties as assigned within the scope of the classification.

Requirements / Qualifications

Minimum Qualifications: High school diploma or equivalent. One year experience in data center operating environment, performing Service Desk functions or infrastructure support.

 

 

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.