Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.

As an Intern with the Customer Care Team, you will assist in handling inquiries, resolving issues, and optimizing service processes. Your support will enhance efficiency and contribute to a seamless customer experience.

Internship details:

•    Start date: June 2025
•    Duration: 6 months (with possibility to extend for another 6 months)
•    Working hours: 30-35h per week
•    Working model: hybrid (2 days from the office)
•    Location: Warsaw

Responsibilities may include the following and other duties may be assigned:
•    Respond to customer questions via phone, email, and chat. 
•    Collaborate with team members to resolve customer issues and ensure satisfaction. 
•    Maintain and update customer information in our database to ensure accuracy. 
•    Collect and document feedback from customers to help improve our services. 
•    Attend sessions to learn about our products, services, and best practices in customer care.

Required Knowledge: 
•    Pursuing a bachelor's or master’s degree in higher education (you must be a student for the entire internship duration)
•    At least advanced (C1) level of Polish and upper-intermediate (B2) level of English language
•    Strong communication and teamwork skills
•    Attention to detail and a proactive approach to problem-solving
•    Willingness to develop new skills, including learning new systems and tools
•    Good knowledge of MS Office (particularly Excel and Outlook)
•    Openness to working in an online environment

Would be a plus:
•    Time management and organizational skills
•    Customer-focused attitude

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here