Digital ServiceNow Intern (massgeneralbrigham)

Job Description

Site: Mass General Brigham Incorporated

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

This internship will be June - September 2025.

 

Job Summary

Summary:

Responsible for assisting the Digital ServiceNow team in supporting information systems and technology initiatives. Functions as a technical assistant for multiple, complex applications utilizing demonstrated ability to assist with delivering technical solutions to the problems and challenges inherent in related projects. Completes formal training courses focused on the development of ServiceNow and Moveworks applications.

Key Roles and Responsibilities:

- Assist in troubleshooting and resolving technical issues.
- May provide user support for software applications.
- Help maintain accurate and up-to-date records of systems.
- Assist with development of no-code/low-code applications.
- Assist in monitoring and maintaining system performance and security.
- Help implement updates and patches to software applications.
- Performs other duties as assigned
- Complies with all policies and standards

 

Qualifications

• High School Diploma or equivalent required

• Current College credits towards Computer Science/ IS degree required

Knowledge, Skills and Abilities

• Must be reliable and punctual.

• Exceptional time management skills.

• Strong verbal and written communication skills.

• Ability to take and follow direction.

• Willingness to learn.

• Basic understanding of information systems and healthcare technology preferred.

• Familiarity with Microsoft Office Suite and database management tools.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

 

M-F Hybrid role includes onsite Somerville, MA Assembly Row office and remote work requires stable, secure, compliant, quiet work station.

 

Hybrid

 

399 Revolution Drive

 

40

 

Per Diem

 

Day (United States of America)

 

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework