Digital Intern- Digital Patient Experience Delivery Team (massgeneralbrigham)
Job posting number: #221761 (Ref:RQ4005804)
Job Description
Site: Mass General Brigham Incorporated
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Summary<br>Department based internship. Incumbent receives academic credit in accordance with school and internship guidelines. Internship provides hands-on learning experience.<br><br>Does this position require Patient Care?<br>No<br><br>Essential Functions<br>-Internship duties are based on department requirements and school course of study. <br>-Detailed description to be provided by host department. <br>
The Digital Intern, Digital Patient Experience (DPX) Delivery will report to the Senior Manager, DPX Delivery Projects. This role will work closely with program managers on the team to help implement digital technologies that contribute to improving the digital patient experience and executing the broader organizational strategy. The Digital Intern will learn and use standard methodology, tools, and documentation.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
No experience required
Knowledge, Skills and Abilities
- Must be reliable and punctual.
- Good time management skills.
- Strong oral communication skills.
- Ability to take and follow direction.
- Willingness to learn.
Summary of Responsibilities:
The Digital Patient Experience team partners closely with various leaders in the organization to address key patient experience goals, including improving access to care, enabling digital self -service, improving engagement and unifying the overall experience as they enter our healthcare system.
The Digital intern will artner with a program manager to assist in current projects underway, including:
- Attending team meetings and assisting with meeting notes and capturing action items
- Updating project documentation based on decisions or updates
- Organizing project folders with updated documentation
- Helping with project planning as needed
- Providing input to presentations or status reports as needed
The Digital intern will learn about standard project methodologies and processes. The intern will gain a better understanding of some key business processes and workflows in which the technology will impact. There will be many opportunities to collaborate with other Digital teams as well.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.