Digital Summer Intern - MGH Systems Management (massgeneralbrigham)

Job Description

Site: Mass General Brigham Incorporated

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Mass General Brigham Digital is seeking applicants for a ten-week internship program that begins on Monday, June 2nd and runs through Friday, August 8th. 

JOB IS FROM: nursingjobs.siteVIEW
 

The Intern will work on the Digital team supporting a portfolio of vendor and in-house developed applications utilized at Massachusetts General Hospital and other Mass General Brigham hospital members. The intern will shadow and work with application analysts and software developers on the Ambulatory Patient Tracking application, an in-house developed application utilized in outpatient physician practices.  This will include participation in system design, development and testing. The intern will also assist with projects and support activities for other application area including the environmental monitoring application, PRISM (PACU), Infotainment/IPTV and mobile applications.

The intern will report to the Senior Manager, MGH Digital Solutions Delivery and work closely with project managers and systems analysts.

Responsibilities include

• Software testing, including writing and executing test scripts and tracking software defects

• Observing and documenting customer/ business workflows as needed

• System maintenance activities (e.g. adding/removing user access)

• Participation in design and development meetings with software engineers

• Assisting with front line support ticket triaging

• Assisting with management of mobile devices  

• The intern may be assigned other duties depending on workload capacity. 

Knowledge, Skills and Abilities​

• Excellent communication skills

• Strong problem-solving skills

• Attention to detail required

• Ability to quickly learn new software programs

• Able to work independently and as part of a team

• Strong organizational and time-management skills

• Strong customer service skills

• Experience using Microsoft Excel, Word, Powerpoint and Teams preferred

• Must be reliable and punctual.

• Ability to take and follow direction.

• Willingness to learn.

Education

• High School Diploma or Equivalent required

• Current enrollment in college-level courses required

Schedule requirements:

• This internship will be June 2nd - August 8th 2025.

• M-F Hybrid role includes onsite at MGB local sites and Assembly Row. 

• Remote Working days require stable, quiet, secure working area that is HIPAA compliant

• Onsite events are planned ahead, working days onsite weekly vary for department needs, must be flexible.

 

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

 

Hybrid

 

335 Revolution Drive

 

0

 

Per Diem

 

Day (United States of America)

 

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework