Infrastructure, End User Engineer Intern (NCS) - BCIT (baltimorecity)

Job Description

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 4/7/2025

SALARY RANGE: $15.00 - $28.80 HOURLY

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

SUMMARY OF POSITION

Baltimore City IT is a leading agency dedicated providing sustainable infrastructure and technology to support and enhance city agencies, communities, and business, to meet city and mayoral goals. Our vision over the next decade is to engage all city agencies, businesses, and residents to design, build and implement technology that creates a safe, thriving, and smart City. The End user engineering team and infrastructure team play a crucial role in ensuring that our systems and technologies are optimized to support our operations efficiently. As an End User Engineer Summer Intern, you will have the opportunity to gain hands-on experience in supporting end-user devices and systems within our organization.

Job Description: We are seeking a motivated End User Engineer Summer Intern to join our End user engineering infrastructure team. As an intern, you will work closely with experienced engineers to provide technical support and assistance to end-users across the organization. You will have the opportunity to gain practical experience in troubleshooting, maintaining, and optimizing end-user devices and but also to delve into the world of data analysis, application packaging and scripting.

ESSENTIAL FUNCTIONS

• Collaborate with experienced engineers to provide technical support and assistance to end-users across the organization.
• Gain hands-on experience in troubleshooting, maintaining, and optimizing end-user devices and systems, including desktops, laptops, mobile devices, and peripherals.
• Learn to build application packages for deployment across the organization, ensuring seamless integration and user experience.
• Explore scripting languages and methodologies to automate routine tasks and streamline processes within the End User Engineering Infrastructure Team.
• Contribute to the documentation of technical processes, procedures, and knowledge base articles to enhance team efficiency and knowledge sharing.
• Stay updated on emerging technologies and industry trends related to end-user support, application packaging, and scripting.
• Collaborate with the infrastructure team to implement and enforce IT security policies and procedures.
• Participate in team meetings and contribute ideas for improving end-user support services and processes.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Currently attend a Maryland high school as a junior/senior.
• Currently attend a Maryland higher education institution.
• Graduated from a Maryland high school but currently attend a non-Maryland higher education institution.
• Graduated from a Maryland high school and is currently enrolled or graduated from a career technical training program.
• Available to work a minimum of 20 per week.

ADDITIONAL QUALIFICATIONS:

• Currently pursuing a degree in Computer Science, Information Technology, or a related field.
• Strong interest in IT infrastructure, end-user support, and technology.
• Basic understanding of computer hardware, operating systems, and software applications.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Prior experience with IT support or customer service is a plus but not required.

BENEFITS

• Gain practical experience and exposure to a variety of technologies within a dynamic organization.
• Work alongside experienced engineers and professionals in the IT industry.
• Opportunity to develop technical skills and expand your knowledge in IT infrastructure.
• Opportunity to develop skills in application packaging and scripting, valuable assets in the IT industry.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws.  Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER