Customer Service Advisor - Intern [Mbeya] (absa)

absa    Mbeya Main Branch - ABT    2025-04-16

Job posting number: #229301 (Ref:R-15974288)

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Job Description

  • Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

  • Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
  • Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
  • Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
  • Continuous and proactive engagement with regulatory bodies, unions where applicable
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  • All mandatory training completed to deadline

    • Technical skills / Competencies

    Competencies:

    • Strong numeracy skills
    • Excellent attention to detail
    • Leadership skills

    Knowledge, Expertise and Experience

    (Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services, and policies)

    Essential

    • Detailed knowledge of the banks processes and rigour requirements related to cash
    • Cash handling knowledge
    • Systems knowledge

    Preferred

    Cash management and banks knowledge

    Experience & qualification

    Proven track record in dealing with physical cash

    Preferred

    • Graduate

    TRAINING REQUIREMENTS SPECIFIC TO THE ROLE

    Essential

    •  training
    • Telephone skills
    • PD team member training
    • Discipline and Grievance
    • Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering
    • Fraud Prevention/Awareness
    • Operational awareness
    • ATM training

    Preferred

    • Customer Service
    • PC Skills including Keyboard skills
    • Product Training
    • General training on internal audit practice

    Key issues over the next 12 – 24 months

    • Completing the Skills Workbook

    Additional details

    (of exceptional aspects of demands of the role)

    • The role requires working on non-business days on a regular basis.

    Absa Behaviour

    (of particular importance to this role)

    • Drive Performance
    • Delight Customers
    • Build Pride and Passion
    • Execute at Speed
    • Grow Talent and Capability
    • Protect and Enhance our Reputation

    Additional criteria qualities

    • High level of personal integrity and honesty

    Others * Please give details.

     Absa Values

    Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

    • Trust
    • Resourceful
    • Stewardship
    • Inclusive
    • Courage

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)



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    Employer Info

    Job posting number:#229301 (Ref:R-15974288)
    Application Deadline:2025-05-16
    Employer Location:absa
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