RN Manager Patient Care Operations, NICU, Afternoons (luriechildrens)

Job Description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Ann & Robert H. Lurie Children's Hospital of Chicago

This manager will work 4 10-hour evening shifts and will have approximately 40 direct reports.

A minimum of 3 years of RN pracitce experience is required as a RN, and certification is required within one year of hire into the role.

Collaborates with Director/Senior Director/VP within designated area of responsibility to manage patient care operations and ensure the delivery of excellent patient care. Works with the leadership team to create a work environment that engages staff in the attainment of department and organizational goals and vision. Understands and integrates into the delivery of patient care the needs of the neonatal, pediatric, adolescent, and adult patient regarding their growth and development process. Actively practices high eliability principles. Supports patient/family and employee experience through promotion of a healthy and innovative work environment conducive to attaining these goals.

Essential Job Functions:

Operations of designated area. 

• Collaborates with the department leadership team and manages daily operations to ensure the highest quality care, patient engagement, regulatory compliance, and patient safety. 
• Develops, implements, and monitors the effectiveness of operational processes and procedures. 
• Leads process improvement initiatives to ensure high quality outcomes. 
• Optimizes employee scheduling and department staffing. 
• Oversees payroll, time management, and compliance with policies. 
• Serves as a clinical and operational resource. 
• Assists Director in monitoring productivity, financial management, and variance reporting. Responds to trends to assure fiscal accountability. 
• Serves as leader and guide to manage complex projects within department and organization. 
• Facilitates timely communication and collaboration within departments and across the organization.   
• Adapts to organizational change with ease while guiding and supporting employees. Acknowledges and applies effective bi-directional communication between employees and Senior Leadership. 

2.         Personnel Management:  

• Creates a diverse work environment that attracts, retains and engages the highest quality employees. 
• Proactively addresses issues affecting the work environment while anticipating trouble spots and improvising when the unexpected occurs.  
• Recruits a diverse workforce that results in a high-quality staff.  
• Collaborates with Nursing Professional Development Practitioners to coordinate and facilitate in-services, conferences, and other professional development opportunities for employees and ensure orientation of new employees. 
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• Ensures high standards of performance by proactively addressing performance issues, including coaching and disciplinary conversations and by feedback provided through the performance appraisal process. 
• The authority to hire, separate, promote, demote, write, and administer performance evaluations. 

 3.        Clinical Quality Outcomes 

• Establishes and maintains high standards for quality of care, & patient safety. 

• Takes initiative to improve both processes and outcomes, incorporating best practices, and innovations in the professional field. 
• Ensures compliance with Lurie Children’s policies and all accreditation & regulatory bodies and their standards. 
• Focuses on metrics and outcomes to improve quality and safety.  
• Provides safety leadership by fostering a just culture and designing of safe processes and systems. 
• Utilizes and promotes evidence-based practice and keeps current on best practices in the literature.
• Supports and promotes research as a method of improving quality and safety.

Minimum Qualifications:

Current RN licensure in Illinois.

Bachelor's degree, Master's degree preferred in relevant area. 

Minimum of three years of RN practice experience in a healthcare environment. Area specific certification required within one year. 

Proven written, verbal communication and organizational skills. 

Demonstrated ability to provide leadership in a collaborative and facilitative style.

 Demonstrated ability to participate in models that promote transformational leadership. 

Patient Care Operations Manager: Addendum

Leadership Accountabilities/Competencies: 

Influencing and Leading Others 

• Compellingly communicates to staff the critical role they play in achieving Lurie Children’s mission and strategic goals. 
• Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment. 
• Coaches staff to achieve personal and professional goals.
• Effectively recruits, orients, develops & retains a talented and diverse workforce.
• Fosters an environment of psychological safety to advance team collaboration and to encourage staff to speak up and give voice to diverse perspectives for problem solving and innovation.  
• Practices daily self-reflection to grow emotional intelligence and build effective working relationships within the patient care area and across the organization.  

Organizational Awareness and Alignment  

• Identifies and collaborates with stakeholders to achieve results for operational excellence. 
• Models the Lurie Children’s culture by living the service principles and values.  
• Thinks strategically and shares knowledge; sets and communicates priorities while cascading Lurie Children’s strategic goals. 
• Uses systems thinking to design safe processes and structure through effective collaboration with others.  
• Understands healthcare economics as it applies to the delivery of patient care.  
• Aligns department goals and manages department resources and budgets to meet Lurie Children’s strategic objectives. 
• Helps others understand the drivers of financial success for Lurie Children’s. 
• Promotes principles of a high reliability organization at Lurie Children’s.

  

Human Resources and Relationship Management    

• Fosters a psychologically safe culture.
• Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled by others. 
• Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction. 
• Proactively addresses performance issues when indicated and administers policies, decisions, & disciplinary actions with consistency. 
• Provides an organizational perspective on vision and rationale for change.
• Asks questions and shares assumptions to support and lead others through ambiguity. 
• Is a self-directed learner; gathers knowledge about healthcare climate and cascades to others.  
• Communicates and facilitates each initiative to adapt to a rapidly changing healthcare climate.  
• Continuously evaluates and improves upon the change to speed up decision making and ensure the optimal solution is reached.  

Personal Leadership

• Practices daily self-reflection and contemplative practices to manage fear-based perceptions and grow as a leader.
• Committed to actively pursuing new knowledge and continuing education.
• Solicits and acts on feedback to establish a reflective practice.
• Attains membership and active involvement in an appropriate professional association that facilitates networking and professional development. 
• Achieves certification in an appropriate field/specialty.
• Understands and develops a personal leadership style.
• Takes ownership of actions and strives to be a role model for the team and organization.
• Pursues a career plan that incorporates flexibility and adaptability.
• Demonstrates creative problem-solving and agile decision making.
• Utilizes and understands data analytics to support quality and process improvement.

Education

Bachelor's Degree: Nursing (Required)

Current certificate and license reelevate to Practice in Illinois - State of Illinois

Pay Range

$99,840.00-$164,736.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org