RN Coordinator PEDAL Clinic (stcharles)

Job Description

Pay range: $45.10 - $67.65 hourly, varies on experience.
Pedal Clinic - Bend, Oregon

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Registered Nurse (RN) Coordinator

REPORTS TO POSITION:      Nurse Manager

DEPARTMENT:                        Programs of Evaluation, Development and Learning (PEDAL)

DATE LAST REVIEWED:         April 2025

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                         

Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: St. Charles Health System encompasses practices in Central Oregon counties and numerous specialties including, family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW:  The Registered Nurse (RN) Coordinator - PEDAL Specialty provides quality patient and family centered care as a member of the health team in accordance with St. Charles Health System mission, philosophy, policies, and procedures. The RN applies standards of professional nursing practice and focuses clinical care to enhance the experience for the patients, families, and all others. The RN is responsible for daily patient flow. They use triage skills to make appropriate patient health assessments and anticipate physician’s needs regarding patient care. This position functions as primary liaison between patients, staff, and physician. In addition to providing hands-on clinical care, the RN Coordinator supports leadership in process improvement work, scheduling, and other day to day clinic operations activities.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Supports leadership by helping coordinate administrative functions of clinic operations. Alerts clinic leadership to actual or potential issues or problems in a timely manner.

Functions as the referral RN. Acts as a clinic resource to acute care departments and referral agencies to help develop best practice and up to date education.

In collaboration with leadership, establishes and implements clear plans and goals with regard to improvement in specific service.

Participates in multidisciplinary team conferences, and in overall program evaluation of processes. Identifies problems and proposes/develops process improvement strategies to enhance care management services. Leads and participates in performance improvement initiatives.

Conducts in clinic and phone triage of patients including urgent/emergent walk-ins; makes recommendations for care utilizing approved standing orders and protocols. Communicates (both written and orally) effectively maintaining professional relationships with caregivers, medical staff, patients, and guests.

Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with St. Charles Health System policies and work instructions and within laws governing nursing in the State of Oregon. Participates in educational opportunities appropriate to professional goals.

Assesses the patient’s condition and needs using critical thinking and clinical judgement; implements appropriate nursing actions and collaborates with other disciplines to meet the patient’s/family’s physical, emotional, and other needs; and evaluates patient’s progress.

Assists patients with scheduling acute or routine appointments, educates patients regarding abnormal test results and/or medical conditions, and explains medical terms and procedures.

Demonstrates independent critical thinking with the ability to multi-task in various departments including urgent situations, giving work direction, and prioritizing work.

Uses critical thinking to follow physician approved protocols and utilizes appropriate physician consultation to work within the scope of practice.

Manages medication administration, actions, reactions, and discharge teaching using the “5 Rights” of medication administration. Calculates dosages and administers medications accurately in accordance with St. Charles Health System policies and procedures for medication administration.

Collaborates with healthcare providers and community partners to develop an evidence-based, comprehensive individualized plan of care. Interventions are patient centered and facilitate effective and efficient medical utilization. 

Develops, documents, and monitors patient/family response to plan of care, and revises the plan as indicated. Provides patient self-management support and tools with a focus on empowering the patient/family to build capacity for self-care.

Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient’s care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, and communicating effectively and appropriately through touch, eye contact, etc.

Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient, and caregiver.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. 

Provides and maintains a safe environment for caregivers, patients, and guests.

Documents all patient care with proficiency in compliance with hospital policies, procedures, and regulatory agencies. 

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:                

Required: As required by licensure.      

Preferred: Bachelor of Science in Nursing.        

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current Oregon RN license. AHA Basic Life Support for Healthcare Provider certification. Valid Oregon driver’s license and ability to meet SCHS driving requirements. Ability to travel to business functions/meeting with clients and providers/attend trainings/meetings and all SCHS worksites.

EXPERIENCE:

Required: Minimum Three (3) year nursing experience in a care coordination setting.      

Preferred: Experience in pediatric case management, nurse navigation, and/or care coordination. Community Health experience.      

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Schedule Weekly Hours:

24

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

NON CONTRACT RN

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

8:00-17:00