Business Planning & Transformation, Intern (6-month Internship under FCAS Programme) (aia)

Job Description

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

JOB IS FROM: nursingjobs.siteVIEW

If you believe in better, we’d love to hear from you.

About the Role

Support in-flight projects aimed at improving operational efficiency and enhancing customer experience. The intern will work closely with cross-functional teams to contribute to ongoing initiatives while gaining hands-on experience in the insurance sector.

Roles and Responsibilities:

Project Support and Coordination

• Assist in the execution of in-flight projects by supporting project planning, tracking progress, and ensuring timely delivery of tasks. 
• Collaborate with teams to gather, analyze, and document requirements for process improvement initiatives. 
• Perform research and benchmarking to identify best practices that can enhance operational efficiency and customer satisfaction. 

Data Analysis and Reporting 

• Collect and analyze operational and customer data to identify trends, inefficiencies, and areas for improvement. 
• Generate reports and presentations to communicate insights and recommendations to stakeholders. 

Process Improvement

• Identify bottlenecks in workflows and propose solutions to streamline processes. 
• Assist in the design and testing of process improvements, ensuring alignment with company objectives and regulatory standards. 

Customer Experience Enhancement

• Contribute to initiatives aimed at improving customer touchpoints.
• Help design and implement feedback mechanisms to capture customer sentiments and satisfaction levels. 
• Analyze customer feedback to identify pain points and recommend actionable improvements. 

Cross-Functional Collaboration

• Work closely with various departments, including operations, IT and marketing, to ensure alignment of project goals. 
• Participate in team meetings, brainstorming sessions, and workshops to contribute fresh ideas and perspectives. 

Administrative and Ad-Hoc Tasks

• Support administrative tasks related to project execution, such as scheduling meetings, preparing materials, and maintaining project documentation. 
• Assist in any other duties as required by supervisors to ensure the smooth functioning of projects.  

Minimum Job Requirements:

• Pursuing a degree in Computer Science or a related discipline  
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with data visualization tools is a plus
• Detail-oriented, with the ability to manage multiple tasks effectively
• Interest in the insurance industry and eagerness to learn about operational and customer experience processes
• Fluent Cantonese, and good written English

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.