Member Services Representative | PRN | Health Fitness (greatriverhealth)

Job Description

Minimum Hiring Wage:

Job Details:

A Brief Overview

Member Services Representative position is responsible for creating a positive member experience by providing a superior level of customer service to Health Fitness members, Prospective members and guests.

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts
• Assist in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to leader as needed.
• Assist in maintaining the neatness and cleanliness of the gym.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Helping complete any special cleaning projects as needed.
• Completing walk-around and bathroom checks periodically.
• Other duties and responsibilities based on gym needs.

Qualifications

• 1-3 years Customer service experience Preferred
• Strong customer service skills.
• Ability to perform basic math calculations.
• Excellent verbal and written communication skills.
• Ability to multi-task and handle many tasks at a given time.
• Demonstrated ability to collaborate with all members of the health care team
• Strong interpersonal and negotiation skills
• Ability to follow Company policies and safety guidelines
• Effective facilitation, collaboration, negotiation and conflict resolution abilities.
• Excellent phone manner and ability to handle multiple phone lines.
• Ability to work independently and as a team player
• Talking to others to convey information effectively.
• Strong problem resolution skills.

• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
• Continual standing and walking during shift.

Great River Health and its affiliates are Equal Opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.